At Liam Treks, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, we offer a straightforward refund and return policy to make the process easy and hassle-free.
Return Period
You may return eligible items within 14 calendar days from the date you receive your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return
To start a return, please contact our customer support team at [email protected] within the 14-day return period. Provide your order number, details of the item you wish to return, and the reason for the return. Our team will guide you through the return process.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item sent by Liam Treks. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days. Please note that refunds will be issued to the original payment method.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Non-Returnable Items
Certain items such as gift cards or items marked as final sale are not eligible for return or refund.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund as quickly as possible.
Thank you for shopping with Liam Treks. We are committed to ensuring your adventure is outfitted with the best gear and service.